Downtown bakery
- Mon - Fri
- -
- Sat - Sun
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555-555-55-55
Uptown bakery
- Mon - Fri
- -
- Sat - Sun
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555-555-55-55
Returns
Can I return my Scripted Scent Purchase?
If for any reason you are not satisfied, we are happy to exchange or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment.
To return your purchase, contact our Customer Experience Department by emailing us at scriptedscents@yahoo.com
Our team is available Monday through Thursday 10 am - 5:00 pm EST. You will receive a return authorization number (RA) by a Customer Experience Specialist, after return approval. Photo proof of damaged items upon receiving will be required for replacements. Otherwise, Please write the RA number on the packing slip for intact returns.
Return the product, in Scripted Scents packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange using the return label below or your own label to the provided return address at time of communication.
When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. You are responsible for the return shipping postage fee. Keep your shipment receipt in case the package is damaged or lost in transit. Scripted Scents cannot guarantee a credit or replacement for your return without confirmation of delivery to us.
Please note, if the product was not purchased directly from scriptedscents.com it is required that you return it to the original place of purchase.
60 Day Guarantee
Scripted Scents, Satisfaction Guarateed!
At Scripted Scents LLC (“Scripted Scents”) we stand behind our products and quality controls. If for any reason you are not satisfied with a Scripted Scents product you purchased from Scripted Scents, or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Scripted Scents 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
Guarantee Guidelines
Scripted Scents reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Scripted Scents 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized Scripted Scents seller, please contact us at scriptedscents@yahoo.com
Who Do I Contact Regarding Questions on My Order?
Please contact our Customer Experience Department at scriptedscents@yahoo.com
Ignite Your Story
Scripted Scents Invites You to Join Us!
We are confident you'll be obsessed with our luxury wax candles and signature scents. If for any reason you're not completely satisfied within 30 days of your purchase, simply contact us for a full refund or exchange. Your happiness is our priority, and we stand behind the quality and experience of our candles—no questions asked!
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